Travel speed is normal when unloaded, decreases under heavy load

• Fault cause:

  Drive Wheel Slip

  
  

  1. Improper cargo placement caused a shift in the load center. Proper stacker handling is crucial to prevent instability.

  Troubleshooting Method:

  Check whether there are any cases of over-length/over-width cargo or unevenly stacked goods.

  
  

  2. The floor is uneven, change the driving route or adjust the balance wheel.

  Troubleshooting Method:

  Check if all wheels are fully grounded.

  
  

  3. Drive wheel layer is worn out and need to be replaced

  Troubleshooting Method:

  Check the wheel layer.

  
  

  Warranty Period:

  One year (Normal wear of wheels, damage caused by water ingress, impact, or other human factors are not covered. Wheel delamination is considered a quality issue is covered under warranty).

  
  

  Required information for warranty claims:

  1. Stacker nameplate photo

  2. Video of the issue

  3. Photo of wheel delamination

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