• Cause of failure: motor open-circuit; motor is faulty; controller is faulty

    Tools: phillips screwdriver; multimeter; allen wrench

    Checking method: use a multimeter to measure the resistance between the U/V/W motor cables: if the resistance is infinite, it means open circuit. 

    Either cable is cut or motor is damaged; Or controller is faulty.

    Required information for warranty claims:

    1. Photo of truck name plate;

    2. Photo of error code ( displayed on handle screen); 

    3. Video of U/V/W motor cables resistance measurement;

    4. Photo of the claimed part

Step1: Check the resistance between the motor u/v/w wirest

Measure the motor resistance with multimeter

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