• Cause of failure: Motor stalling (drive wheel or brake is stuck)

    Warranty period: Drive wheel or brake being stuck is not covered by warranty claim;

    Tools to temporarily release the brake: allen wrench

    Required information for warranty claims:

    1. Photo of truck name plate;

    2. Video of error code ( displayed on handle screen); 

    3. Video of truck performance after brake is temporarily released (Note: truck shall not be used without brake).

Step1: Check if drive wheel is stuckt

Clean drive wheel

Step2: Check if brake is stuckt

Temporarily remove the brake

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